Submitting a Ticket vs Radio Call
Department |
HelpDesk Ticket |
Radio Call |
Facilities |
Non-Emergency requests such as a light bulb is out or a new badge needs to be issued | Emergency requests or requests that require immediate assistance such as a door is broken and won't close |
Custodial |
Ticket items will include requests such as new trash cans or paper towels for a room. These requests should be non-urgent | Urgent requests such as spill or a bathroom is out of toilet paper during open hours |
Technology |
Non-urgent request such as needing a new mouse or prepping a laptop for a new employee | Fatal computer errors |
Exhibits |
Requests for new signage ideas | An exhibit is broken or requests maintenance |
PacSci Knowledge Base |
Requests for new documentation for how-tos, FAQs, informational docs, etc. | Information in an article is actively damaging processes and people's success. Contact Kelsey Jetter via Email or Teams if not Onsite |