Submitting a Ticket vs Radio Call

Department	HelpDesk Ticket	Radio Call
Facilities	Non-Emergency requests such as a light bulb is out or a new badge needs to be issued	Emergency requests or requests that require immediate assistance such as a door is broken and won't close
Custodial	Ticket items will include requests such as new trash cans or paper towels for a room. These requests should be non-urgent	Urgent requests such as spill or a bathroom is out of toilet paper during open hours
Technology	Non-urgent request such as needing a new mouse or prepping a laptop for a new employee	Fatal computer errors
Exhibits	Requests for new signage ideas	An exhibit is broken or requests maintenance
PacSci Knowledge Base	Requests for new documentation for how-tos, FAQs, informational docs, etc.	Information in an article is actively damaging processes and people's success. Contact Kelsey Jetter via Email or Teams if not Onsite

faq helpdesk tickets

Creation date: 6/22/2023 12:40 PM Updated: 6/22/2023 3:41 PM

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